Companies that prioritize training and development notice growth in employee engagement, customer acquisition, market position, talent attraction, customer satisfaction, and more. And companies in hospitality and hotel industries need these benefits now more than ever. Why?These businesses grapple with a wide range of challenges, including:
- High employee turnover
- Disengaged workforce
- Lack of relevant training
- Poor communication
- Brand inconsistency
In addition, the opportunity to learn is now one of the top reasons why people take jobs. And 91% of corporate learning and development leaders acknowledge that the skills required today have evolved tremendously. So if you want to grow your hotel or restaurant in today's highly competitive talent market, you must study future trends in training and development. And the new landscape of mobile learning is the future.
In this blog post, we look at five mobile learning trends to watch out for in 2020.
Mobile Learning Trends For 2020
The days for one-size-fits-all training are long gone. Your employees are now approaching you with their specific needs because generalized courses fall short of expectations.
Today's corporate learners are focusing on their level of experience, technological fluency and work environment for improvement instead of competing with their peers. An effective training program should, therefore, be individualized. And a great mobile LMS that offers a wide range of training for your employees to choose from is essential for this to work.
Apart from personalized training, employees must be able to learn at their own pace and when it's convenient for them. Self-paced training is, therefore, one of the top mobile learning trends in 2020.
Studies show that employees who embrace self-paced training tend to retain and recall information more than those who don't. And since that means having access to learning materials and content, mobile learning is perfect for this strategy.
Virtual And Augmented Reality (VR/AR)
As listed earlier, maintaining brand consistency is extremely important for hospitality and hotel businesses. One mistake can result in devastating consequences in this era of social media and reviews.
For years, managers looked for ways to give learners real-world experiences in a relatively risk-free environment. And virtual and augmented reality is the best solution.
The technique's popularity in training has grown tremendously in the last few years and is expected to continue transforming online training.
The major challenge facing talent development in most companies is getting employees to make time for learning. Corporate learners in the hospitality and hotel industries don't have the luxury of sitting through a one-hour online course. Most of them are either in the middle of something or striving to solve a problem at work.
Microlearning will, therefore, remain essential in corporate learning and development. All employees get the information required to address a problem and improve their skills on the spot. It's a win-win situation because you improve your training and employees get the skills they need.
Robust Reports and Analytics
The use of analytics and big data is here to stay, and companies are leveraging the technology to grow. And growing companies will continue using LMS metrics to improve their training and development strategy.
For instance, you can track employee performance to identify individual strengths and weaknesses, learning patterns and trends. That way, you can make informed decisions like intervening when necessary to provide the most ideal training resources. This is also why companies will continue looking for a mobile LMS with great reporting and analytics capabilities.
It is clear that companies in the hospitality and hotel industries must adapt their learning and development strategies to satisfy current workforce demands. Conventional learning models can also do so much to improve employee engagement, retention, performance, and maintain brand consistency.
By aligning the new landscape of mobile learning with corporate objectives, companies will be able to grow tremendously. Want to learn more? Read our guide: Why A Mobile-First (Vs. A Mobile-Responsive) Training Strategy Wins Every Time.