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Tweaking Hospitality Training Programs to Drive Employees’ Confidence

By: Carrie McFarland on January 10, 2020

tweaking-hospitality-training-programs-to-drive-employees-confidence

It's tough to underestimate the power of proper training during the new employee integration process. The goal isn't simply to acquire a professional waiter, housekeeper or concierge. The new employee should feel confident, valuable and attached to your business. Mobile hospitality training programs can help achieve that and much more.

With the second fifth of the 21st century coming soon, it would be a disaster not to rely on the available technologies. Today, excellent mobile learning management systems exist to achieve a variety of training goals with a moderate investment of your time and money.

Boosting Confidence with Mobile Hospitality Training

The toughest part about training a new employee is sharing sufficient information while handling other imminent tasks. Even though learning by observing someone else work is valuable, people often have a tough time assimilating too much diverse information simultaneously.

The inability to grasp important issues during the learning period reflects poorly on the new employee's confidence. Meanwhile, the frustration trainers feel about teaching and working at the same time doesn't do much to bring assurance.

E-learning software deals with the above issues by allowing the new employee to learn anytime and anywhere while getting a certain degree of freedom. They can learn as they work without being controlled by another person at all times. With e-learning, retention rates are higher and training is proven to be more effective.

Managing Time with E-Learning

One of the key benefits of e-learning is the ability to manage time. During the high season when many hospitality businesses are looking for new employees, it's unacceptable for the existing workers to lose too much time training others.

With mobile hospitality training, part of the burden is lifted off the trainer's shoulders. Meanwhile, the new employees can take their time learning something that seems tough while not spending hours on something they grasp immediately. This approach can help workers feel confident about their ability to learn and move forward.

Using e-learning to give additional training to existing employees is also highly efficient. They can acquire new skills, watch educational videos, and listen to motivational materials whenever they have time during the day rather than take the entire day off.

Round-the-Clock Assistance with Hospitality Industry Training Programs  

The retention rate in the hospitality industry tends to suffer because new employees don't feel as if they are part of the company. Meanwhile, the stress they experience during the learning process can make them doubt that they are fit for the job.

E-learning software helps them gain confidence by being always available. Many people are afraid to ask the same question twice, thus making unnecessary mistakes. However, they don't have any reservations about clicking buttons to access the necessary information on their smartphones.

Training programs that use interactive software make the integration process comfortable for new employees while reducing unfortunate mistakes. They can also help retain millennials, who are attracted by high-performing and fast technologies at the workplace.

Analyzing Progress and Moving Forward

Top-notch hospitality training involves an in-depth analysis of the new employee's progress. Allowing your new workers to share their thoughts and comments inside the program as they go through the learning process helps you with timely analysis.

Some people feel more psychologically comfortable sharing their thoughts and feelings with a program rather than during an in-person meeting.

Final Thoughts

E-learning doesn't just simplify the entire new employee training process for the employer. It makes the newcomer feel confident and comfortable. Helping the employee enjoy training rather than feel frustrated and unfit for the job can do wonders for retention rates.

With mobile hospitality training programs, you can take new employee learning to a new level while doing business as usual.

addressing challenges in hospitality hiring & retention with better technology

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