There are a lot of costs to hiring new employees; recruiting expenses, background checks, numerous interviews, all to find those perfect candidates who are all too few and far between. With all that cash up front, employee training seems such an easy place to save a little extra money. "They can learn on the job," you rationalize, but not taking the time to properly train employees has its own cost, cost that only become apparent over time. The company isn't doing itself any favors by cutting corners on its employee training program. Investing in training can save you a lot of hassle, and yes, money, in the long run. Here are five ways how:
Employee Training Fosters an Orderly Work Environment
It's the busiest time in your store, and you have three new employees. None of them know how to properly return an item, where to get extra receipt paper, or where to put items a customer changed their mind on last minute. They need the help of a more experienced employee almost constantly, or worse, they're doing things incorrectly. The customers are having to wait, everyone is getting frustrated. I don't think I need to tell you this is a situation that's better avoided.
As valuable as learning on the job can be, the place for 'making mistakes and getting messy' is not behind your counter. Disorderly work environments aren't only stressful; they're a breeding ground for all manner of misunderstandings and mistakes. They may be little things, but those little things rack up, and you'll have to foot the bill. Training employees beforehand can avoid these kinds of messes, and it's is well worth it in the long run.
It Builds a Happier Customer base
Your employees are the face you present to your customers, and the impression your workforce gives plays a huge part in the opinion customers form of your company as a whole. A professional, satisfying experience will bring the same people back again and again, but there are few things more annoying to a customer than an employee who doesn't know what they're doing.
Consistent, professional customer service is the heart and soul of any business, and justifies the best employee training in and of itself. It ensures that your customers always receive the best, most professional service you have to offer, by employees already equipped to serve their needs. For more on this topic, download our guide, "How Mobile Learning Technology Drives a Consistent Customer Experience"
It Saves Time
An untrained employee is a slow employee. They'll struggle to complete rudimentary tasks they were never instructed in, tasks a more senior employee could do in a fraction of the time. Time is money, errors waste time. There will always be a learning curve for new employees, but proper instruction ensures that this adjustment period is as short as possible; fully integrating new talent into your system immediately rather than leaving them to painstakingly figure out everything on their own.
It Creates a Happier Employee Base
Training employees up front gives them the ability to do well in your workplace, and most employees do desire to do well. It gives them confidence and a sense of belonging, undermines the stress of not knowing what to do, and assures that old employees won't consider new talent a burden. Happy employees are more likely to stay with your company longer, which is a huge saving of money in itself. It takes their position from 'a job' to 'their job', one they can excel in, that they can invest in.
It Puts Less Stress on You
Nobody has the time to babysit every employee on the floor or behind the counter; least of all you. If you have a proper employee training program that problem should never cross your mind. You should be confident that every employee has the independence and skills needed to do their job well, without the need for constant supervision. The peace of mind that comes with knowing this is invaluable in a workplace, freeing you up to complete other, more important tasks required for moving a business forward.
Though it can be tempting to cut corners in employee training, doing so will have you constantly spinning your gears, running behind yourself to mop of a constant wellspring of costly little problems and strains. Building a strong, confident team is one of the smartest and most profitable investments you can make in your business, and it's worth every penny.