Are you looking to grow your business, or improve performance in 2019? Better information for your employees and more advanced technology is probably how you'll do it. Technology changes practically define the 21st century. We've seen multiple meaningful advancements in the last 10-20 years. Computers that used to fill a room are now in our hands, and they work a lot better and faster. If we want dinner delivered we practically just ask Google for it. It's not quite Star Trek worthy yet (food replicators anyone?), but it's almost as amazing. Technology has changed the way we do lots of things, including how we train and support employees. More and more businesses are adopting an increasingly robust performance support program, and they have good reasons for doing it.
Here are 5 reasons why performance support is going to be big in 2019.
Advancements in performance support have been a game changer. Systems are now more intuitive and useful than ever. They work better, and businesses are benefiting more. Basically, in the business world today, so many things don't work as well as they used to. The things that do work well will be focused on more. Performance support works every time.
Formal training, initially, is almost a given. At some point you probably train your staff members face to face. However, for reinforcement of concepts, rather than having to schedule additional training, giving staff members the information they need to implement training at their fingertips can save you money. The training manager can move on to the next group of new team members while keeping up with previous training groups through mobile support.
A supported staff member is a successful staff member. We've all heard the phrase "readers are leaders". It doesn't matter how you learn (reading, watching a video or listening to a sound bite), but it is critical that your team has the information they need at their fingertips. Whether it's customer service training, a new return policy, or information on a new product, performance support can improve performance.
Mobile performance support will be popular in 2019. Its convenience will outshine the traditional methods of performance support because of the need businesses and consumers have for convenience. With everything else moving at a faster than ever pace, your employees will have to do the same in order to perform well.
In a world of lightning fast technology, the competition is likely well versed in what they sell, why they sell it and how to best help the customer. Even if they don't sell the exact product you sell, they could still be a competitor if they work to earn the same consumer dollars. Your employees have to have excellent training in order for your business to outperform the competition.
Performance support is critical to running a successful, profitable, rewarding business, both for yourself as well as for your employees. To learn more, download our guide on "How Mobile Technology is Driving a Consistent Customer Experience".