Forbes recently defined employee engagement as, "the emotional commitment the employee has to the organization and its goals." Successful companies around the globe are working hard to establish employee engagement as an integral part of their workplace culture, because employee engagement leads to better results for the company. Why? Employees who are engaged actually care about their work and the place they work. They aren't just working for a paycheck or the next promotion, but are actively working to promote the organization's goals.
Businesses that are interested in increasing the quality of their service as well as the satisfaction of their consumer base should be looking towards performance support software to create that much-sought-after workplace culture of engaged employees. Currently, only 32% of employees in the United States are engaged, meaning over two-thirds of employees nationwide are not engaged in their work. Modern performance support software can be the key lever for increasing employee engagement, especially considering the new workforce consists entirely of millennials and even younger adults.
Read on for our top 3 reasons why your company should be using performance support software to increase employee engagement.
1. Onboarding and Training
Onboarding and training are essential activities that invest employees in a company and its goal, so choosing to skip these components is not wise. But using the old standard methods of onboarding doesn't seem wise, either. A dusty manual that breaks down each facet of the job and translates it into step-by-step instructions? A paper-and-pencil test that includes nonsensical multiple-choice questions? These kinds of training sessions seem so outdated to modern employees that they'll leave feeling talked-down-to, or worse, like the company itself is a joke.
Upgrading and updating your operations software is vital to the health of your company and the level of employee engagement. Utilizing a mobile learning and operations software can transform onboarding and training from a chore to an informative and even enjoyable exercise.
2. Employee Acknowledgement
Personal acknowledgement can be a difficult task, especially when you're managing tens or even hundreds of employees. But with e-learning software, employees can receive individualized acknowledgement for completing modules or training sessions, all at the click of a button. You won't have to schedule time into meetings for forced celebrations, and your employees will still be satisfied, knowing that they've done a good job.
3. Lack of Micromanagement
Employees find it very difficult to do their jobs if they're constantly being told what to do and how to do it. People need some form of freedom to get a true sense of achievement out of a job well done. In fact, "one business found that micromanaging resulted in 68% of employees saying their morale was dampened and 55% saying it led to a decrease in productivity." Employees who have low morale are not going to be productive or highly engaged workers.
Using performance support software allows employees to regain control and a sense of freedom over how they go about doing their jobs. It doesn't mean that the job won't get done, or that the job won't be done to industry standards. It simply means that you can delegate to an impersonal performance tool and can stop nitpicking employees at work.