When restaurants hire new employees, one of the first steps is to train them. But after leading employees through the required manual or training plan, are they finished? In today's economy, they better not be. For restaurants to succeed and keep up with the latest trends in the industry, it is better for employees to go through continuous learning rather than be trained once and be done with it forever. Times are changing, the industry is transforming faster than ever before, and employees need to learn to keep up. Here are some reasons why continuous learning is far better than just new-hire training:
Technology is changing the restaurant business
The technological revolution has changed the way people learn and enables people to reach for reference materials anywhere, anytime, on their mobile devices, or via the internet. Everyday, new applications, social media platforms, and communication technologies are flooding the market, changing the way people think, interact, and consume products.
Because of this, restaurants must also change with the times, and quickly. No longer is it good enough for employees to go through one training at the beginning of hiring, and then be more or less left to their own devices.
Sense of personal fulfillment among staff
It's well known in the customer service industries that staff satisfaction has a direct impact on customer satisfaction. Happy and fulfilled staff members will naturally provide a better experience for clients, encouraging client satisfaction and repeat patronage. But how can business owners and leaders improve staff satisfaction?
Human beings are curious by nature, and people are intrinsically motivated to learn. No one wants to be stuck in a dead-end job, but when employees feel like they are continually learning and bettering themselves as human beings they are more likely to feel a sense of satisfaction in their work which will carry over into how they complete their work and how they treat clients.
Employees also feel a greater sense of satisfaction when they are able to direct their own learning, determining how fast or slow they would like to go through the material, and when and how they would like to review the information they need to get the job done, whether that information is a checklist for cleaning out the deep fryer, or a roll out of the seasonal menu. Either way, the more people are empowered to learn in their own style and at their own pace, the more they will own the information and put it to good use, producing quality work that clients will appreciate.
Continuous training will help you build your team
One of the biggest changes technological innovations has lent to this world is the rate of change. Change is inevitable, but not all changes are beneficial. For instance, if an employee or team is not working well, it's far more efficient to change the way the employee or team works, than to hire more employees, or replace the entire team. Instead of firing and hiring, you can address any problem in a far more cost-effective manner by offering continuous training for the employees you do have.
Moreover, employees who are given the opportunity to learn and improve themselves continuously will be happier and more motivated to keep learning, to work harder, and to cooperate with each other. Excellence breeds excellence, and a team where each member is continuously engaged and growing will create a virtuous cycle that will improve the entire atmosphere of the restaurant. Restaurants are run by a team of people, each doing their part. When they are all growing, getting along, and working well together, the entire restaurant benefits.
Continuous learning is becoming more and more necessary in a rapidly changing world. This is true not only for individuals, but for businesses as well. Every team is as strong as the sum of its parts, so why not continually improve the expertise and skill of each member of your team? It will not only make them better employees, it will make your restaurant stand out head and shoulders above the rest. For more information about using continuous learning to keep your employees engaged and productive, check out our latest ebook: How Restaurants are Using Modern Learning to Drive Innovation.