Empower Your Mobile Workers to Drive Profitability for Your Business

Every mobile worker is like the superhero of your company, representing your brand to the customers. When they feel like they have the power to contribute to the company's values and goals, they will use that power to create amazing customer experiences. Empowering your workforce means giving each of your mobile workers the trust and freedom to make decisions, and to take responsibility for the outcomes.

Perks of giving your mobile workers the power

• Increased productivity is a major advantage of empowering your mobile workers. With access to the latest resources and technology, they are able to make decisions more efficiently and work at a faster pace.
• Faster response time to issues and problems, as mobile workers are no longer required to constantly wait for information, feedback, or guidance.
• Increased dedication from the mobile workforce to the company and its objectives.

And these benefits contribute directly to your company's profitability. According to a Forbes article, Gallup's State of the American Workplace report highlights that engaged workers are more present and productive. In fact, the report reveals that the variance in employee engagement can lead to a remarkable 21% increase in profitability.

But giving employees permission to take action and make decisions requires trust and confidence that their actions are in line with company values. Along with this responsibility, organizations must provide employees with the knowledge, skills, and information required to make decisions. For a mobile workforce, it needs to be at their fingertips.

Keys to letting your remote workforce make effective decisions

• An effective onboarding strategy that engages mobile worker with the company's values, trains them on operational checklists, and provides ongoing eLearning delivered directly to the employee's mobile device. For more information about onboarding a mobile workforce, check out this guide.

• Mobile workforce management software that ensures every mobile worker has instant access to all the information they need to make informed decisions, right at their point of need.

• A clear model and direction about what decisions mobile workers are authorized to make, what issues to resolve on their own, and in what situations they should check in or seek guidance.

• A supportive environment where successes are acknowledged and celebrated, while mistakes result in continued training and guidance.

The good news is that well-trained and empowered mobile workers become leaders and create a cycle of success. People who feel confident and positive about how their company gets work done will convince coworkers to follow the process. And when you empower mobile workers to share ideas and solve problems, it provides a sense of purpose, which boosts job satisfaction and positive employee experiences. This is a strong message that translates directly to positive customer experiences, and your bottom line.

A Forbes article on how successful business leaders empower their employees quoted Ed Evans, Four Seasons Executive Vice President, saying, "The same level of care that we extend to our guests applies to our people. By empowering our employees and giving them the tools and trust to succeed, they in turn carry our values forward, connecting deeply with our guests and creating the memorable experiences that Four Seasons is known for."

Providing the tools and trust that empower your mobile workforce to do their job efficiently is worth the effort. It's what creates positive customer experiences, and ultimately drives your profitability.