<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=774618326052978&amp;ev=PageView&amp;noscript=1">

Engage Your Deskless Workers with Social Learning

By: Carrie McFarland on August 17, 2017


"Deskless" has a lot of meanings in today’s work landscape. From traveling training teams to retail store staff and kitchen line workers, the idea that “a real employee” has a desk and a computer is outdated. Keeping mobile staff engaged is one of the key struggles that has emerged as the workforce has dispersed. We’ve found that social learning techniques helps to keep deskless workers actively involved and in touch.

Employee engagement is a measurement of how your staff is feeling about their work and the company. Are they excited about and committed to what they do? Do they trust the organization and have confidence in the mission and core values? If so, chances are they will be more productive and energetic on the job. Employees that aren’t engaged have a higher rate of turnover - something you don’t need in the restaurant and retail industries, where worker churn is already above 60%.

“Social learning” is a theory put forth by Albert Bandura in the mid 20th Century that describes how people learn by observing and modeling the behaviors, tasks, and emotions of others around us. Bandura’s premise summarizes four basics that form the basis of social learning: attention, retention, reproduction, and motivation.

eLearning systems that make use of social learning methods in their lessons and communication modules help employees when they are working through the four stages of Bandura’s concepts.


Make sure their attention is focused on what’s being learned. People concentrate better when they are informed up front what the lesson will cover along with any other information needed, such as recipe ingredients or items needed for folding clothes on the sales floor.


The key to retention is for employees to learn where they do their jobs, not in a classroom or back office. Keep lessons short, use video when possible, and provide performance support with mobile devices both when and where the employee needs it.


As mentioned, performance support helps staff members reproduce the proper steps or techniques for their tasks. Having this information available when a question arises reduces anxiety and keeps other employees on-task as well.


Employee motivation is bolstered by observing the actions of other employees. Instead of hoping that all of your employees are exhibiting model behavior at all times, use video sessions in your Learning Management System to have a standard, repeatable example for your staff to refer back to.

Introducing social learning techniques doesn’t have to be a difficult exercise as long as you have the right tools in place. Communicating with your employees is the best way to present a model for them to emulate, keeping dialogue open throughout the process of implementation. Use your mobile eLearning system to distribute the learning materials and solicit feedback often, making improvements from their suggestions. This will show your deskless staff that you’re serious about progress and keep them engaged with the home office.

New Call-to-action 

HR Technology Trends to Watch for in 2018

By: Bob Paulsen on Mar.22, 18

Read More

Choosing the Right LMS for Today’s Technology Trends

By: Carrie McFarland on Mar.20, 18

Read More

This is Why Experience Learning Creates High-Performance Teams

By: Bob Paulsen on Mar.15, 18

Read More

5 Ways to Improve Your Employee Training with Video Learning

By: Carrie McFarland on Mar.13, 18

Read More

Modern Learning, Mobile Training System Must Haves

By: Carrie McFarland on Mar.8, 18

Read More

How Digital Learning Has Changed Employee Training

By: Gary Iles on Mar.6, 18

Read More

4 Ways to Use Microlearning in Your Training Program

By: Bob Paulsen on Mar.1, 18

Read More

Why You Should be Incorporating Video Training for Learning

By: Carrie McFarland on Feb.27, 18

Read More

How to Leverage xAPI Learning in your Restaurant

By: Kristin Howe on Feb.22, 18

Read More