The world of commerce in every industry is currently in flux and it looks like a lot of that uncertainty is here to stay. That doesn't mean your business needs to remain perpetually in flux. Mobile workforce management software can ease the transition for your business and thus ease the transition for all of your customers. What does this mean for you as a manager or director in the restaurant or retail industry? It means that now is the time to help your employees do better for you. They will be your greatest asset in serving your customers.
1. It All Starts With Onboarding
You have an opportunity to start with a clean slate when it comes to new employees. Use the onboarding process to instill your newest practices as your standard operating procedures. When it comes to veteran employees, treat the onboarding process as an introduction to a new business.
- Ensure that your current employees feel valued in any transition to the changes of today.
- Create clear and concise operating procedures for any new or different services.
- Keep an open line of communication available for employees to ask questions about new procedures.
Our guide: The Mobile Workforce: Ramping up Your Organization for Success will set you up for success in onboarding. You'll find a step-by-step process detailed for helping your employees on board efficiently.
2. Avoid Costly Mistakes With The Right Software
Inefficiency can cost hospitality and retail managers a lot of money, especially when dealing with customer service. The right mobile workforce management software will allow you to give employees the information necessary for training at the point of need. Instead of having to go to a computer or training facility, the right software allows employees to use technology they're familiar with such as a mobile device. This allows more employees to get their learning done where and when they need it.
3. Increase Quality and Productivity With Better Support
When employees see results on their voiced concerns, it lets them know they're being heard. Happy employees yields increased productivity! There is always room for improvement and better support is a two-way street.
- Involve employees in solutions to problems and keep them in the loop as they are implemented.
- Use mobile workforce management software to give employees ways to engage effectively and communicate.
- Foster community among trainees and veteran employees.
4. Employee Experience Matters!
Hospitality and retail managers know that disgruntled employees have a much harder time delivering a positive customer experience. Good management goes a long way toward support and high quality productivity. Mobile workforce management software gives employees an open door to communicate and managers a way to track progress and provide guidance when necessary. These factors are symbiotic between the employee experience and the customer experience.
5. Integration of Brand Values
Your employees are ambassadors of your brand. With a clear understanding of your brand's values and a solid foundation for your company's mission, your employees are best equipped to serve your customers effectively. They have to see those customers as their customers as well as yours. Show your employees that you value their service as you value the service they give to your customers. They want to know that what they're doing is meaningful. A sense of culture and connection for employees allows for more employee retention and this gives your customers a consistent experience. Contact us today to find out how workforce management software can reduce your costs and help you achieve your goals for your employees and your customers.