Solve your Business Communication Challenges with this Checklist
Your employees bear the load of keeping the company running. They are the reason customers return, give your business personality, and build credibility. However, poor communication can ruin the success of your restaurant business. Here is the checklist you need to focus on to solve your business communication challenges.
01. — Focus on your Overview
Begin by documenting where you are as a business and where you want to be in the future. What makes you unique? At this point, your value proposition and mission statement will play a key role. If, for instance, you are focused on offering a competitive price point or providing a particular dining experience, these details will be necessary for any other future communication.
02. — Assemble your Team
Who is your audience? The most critical part of any communication plan is defining the audience. Determine who your internal and external audiences are. What are their concerns, priorities and the mode of communication that would best suit them? Remember that your biggest chance to the success of your restaurant lies in recruiting and retaining credible employees, particularly the Gen Z workforce. While mobility plays a major role in any thriving business, your restaurant will need this group of workers because they make the majority of frontline restaurant employees.
03. — Summarize the Topics
Are there particular topics you wish to lay emphasis on? During the pandemic period, for instance, highlight on:
- Covid-19 training
- Recognition of individual or department accomplishments
- Communication on any possible changes
- Introducing a door-to-door service
04. — Determine the Most Ideal Mode of Communication
Before sharing your information, it is worth focusing on the different sets of age groups hired. Recognizing the different generations there are and defining the best channel for communication should help you tailor the message appropriately. For Gen Z, for instance, digital communication is second nature. Your older employees will be delighted to get a decent phone call or email.
05. — Define your Communication Objectives
Whether your aim is to persuade, clarify, or inform, design your objectives from the point of your audience. If, for instance, there is a new structure coming up, what information is necessary for each team, and what do you expect them to do?
06. — Set the Communication Calendar
When do you plan on sending out the message? Your communication calendar should give you a lead on when your employees will receive the message. When something occurs, you could plan to send updates. Any other communication can be sent out regularly or when need be, such as unplanned events. With a calendar, it will be easy to know what goes out at what point because it gives a sense of consistency in communication.
07. — Get feedback
One of the easiest and quickest means of assessing engagement and the responsiveness of your employees is carrying out a survey. It is one of the best ways for involving your employees and making a big difference in communication. As you engage your workforce, you will also get a few ideas on what needs to be improved.
This checklist should help you make wise plans before engaging your employees and will also help in solving your business communication challenges. It is a way of ensuring that your communication strategy helps you meet your goals and mission, while also empowering your workforce. Be sure to check out on Restaurant Technology Trends to Watch in 2021.