When it comes to keeping your staff up to speed on all aspects of your business, from the initial customer contact to your product being delivered, restaurant employee training is crucial to that customers perception of their experience with you. Your ability to effectively coach and train your staff to sell that positive experience often defines both the retention and positivity of both your customers and your employees. This article will help you see the advantages of utilizing restaurant employee training technology versus the traditional modeling of customer-facing training.
Training new employees in the past has always involved training in the work environment where that employee will end up on their own. It requires human interaction and for both the trainer and the trainee to be focused and involved all while business is being handled. This presents both parties with variables that often cannot be controlled in a fast paced, quick moving environment. We've all been there: Trying to teach someone how to do multiple things while customers are placing orders, lodging complaints or just have a need that is outside the realm of a normal order. While this can be a great teaching lesson for the new employee, they are often nervous or anxious at the immense amount of information thrown their way in a short amount of time. They may be less likely to retain that information as a result of those variables often seem chaotic to them.
Modern Approach With Restaurant Training Technology
Utilizing Restaurant Employee Training Technology within your establishment can have a positive effect on all facets of your operation. This type of technology can be used in a quiet room away from the hustle and bustle of daily operations. This allows the trainee a place to focus in order to obtain and retain the information you want them to.
Infusing technology into your training regimen also allows a consistent approach to your particular processes and solutions. It offers this consistency regardless of how many locations you may have and where they are located. It will ensure your employees all have a consistent core approach to your company goals as the software used can be the same from location to location.
As many new restaurant hires tend to be of a younger age, using technology to teach them is almost hard-wired into their brains. They have grown up on this technology, and seems to be second nature to most of them. It is no secret that a majority of the restaurant workforce is between the ages of 18 - 30 years old. This generation of potential hires has grown up and gone through school and thus achieving diplomas by using technology.
The ability to test and evaluate the learning curve of new employees is also a great benefit to upper management. Possessing the capability of reviewing testing and measurement data can lead to altering approaches quickly. When a particular process is not being learned at an efficient rate, that training tool can be modified to enhance its effectiveness across all platforms.
Another cost-saving benefit to upgrading your employee training by using technology is that it does not tie up higher cost employees for 100% of the designated training time. This allows that manager or trainer to focus on other necessary duties that can be accomplished while also multi-tasking as the training occurs. This type of efficient multitasking approach is what often determines whether the bottom line is in red or black.
An Integrative Approach
Upgrading your restaurant employee training to a modern approach will be beneficial to your overall training goals within your company. This is not to say that the traditional approaches should be abandoned altogether. By integrating the two and using the strengths of each in order to mitigate the weaknesses of the more traditional methods, you can multiply the impact and be ensured of a thorough training process. I would suggest looking at this guide to help you make the best decision for your company.