With the madness of the holiday season and the increased number of workers, team communication becomes absolutely essential to keep things running smoothly. Tablet training can foster this communication. Employees taught important skills on an iPad or similar device not only learn faster and more efficiently, but also collaborate with managers, trainers, and other employees. And during the holiday rush, every bit of collaboration helps.
Here are some ways tablet training enhances team communication during the holidays:
Urgent Questions, Instant Answers
Time is of the essence during the holiday season; employees can’t waste it trying to figure out something they didn’t understand in training content. Yet, these same workers may feel discouraged to ask managers or co-workers for help because those other employees are busy as well. Tablet training facilitates a better communication process by allowing workers, especially seasonal workers, to quickly ask pertinent questions via the iPad they were learning on. Furthermore, managers and trainers can answer these questions quickly, without taking away from their own important tasks. The time savings is noticeable, productivity is maintained, and the process or procedure is subsequently learned correctly.
Quick, Company-Wide Training Updates
Getting a company-wide procedure correct is a challenge for the first 10 months of the year. It’s absolutely essential during the holidays. If a process or the training content for that process must be tweaked, you can’t afford to wait days in December for the fix. Tablet training can make any changes immediate and send them to every applicable iPad throughout the company.
Video Status Updates
Managers, trainers, and other key corporate employees naturally want to know how training activities are being implemented and whether they are succeeding on the sales floor. A front-line worker could type up an email or make a phone call, but neither method is as telling as video of the actual process in progress. Tablet training allows for this—an employee can use an iPad to shoot video on the sales floor, and then easily send that video to the appropriate manager. Footage can be taken, sent to corporate five minutes later, and result in changes to training content five minutes after that.
Fantastic Feedback
Asking questions and receiving quick answers are only part of the feedback process enhanced by tablet training. Front-line workers have insights that can help managers and trainers increase productivity. Employees at different stores across the country can comment on the same iPad-based training content, possibly effecting improvements and best practices. And positive feedback from managers and trainers can provide a morale boost at the time of year most taxing to workers—including seasonal employees who may be more inclined to work harder (and possibly secure a permanent job after the holidays) if they are recognized for their efforts.
How effective is your team communication during the holidays?
